Lucia Gem Hoops

We aim to dispatch all in-stock orders within 1–3 business days from our Melbourne studio.

Once shipped, parcels are sent via Australia Post and typically arrive within 2–5 business days, depending on your location. International delivery timeframes vary depending on destination and local postal services.

You’ll receive a shipping confirmation email with tracking details as soon as your order is on its way.

If your order includes a pre-order item, it will be dispatched within 1–3 business days of the stock arriving at our warehouse. If your order contains both in-stock and pre-order items, we will hold the order and ship everything together once complete. However, if the pre-order item is expected more than 14 days after your order is placed, we may ship available items separately.

Please note that dispatch times may be slightly longer during sale periods. If you need your order urgently, feel free to contact us at shop@olgadepolga.com.au before placing your order and we’ll do our best to assist.

Once your parcel has been dispatched, delivery timeframes are managed by the postal carrier. We are unable to take responsibility for delays, loss, or damage that occur in transit.

Each product page includes a size guide, which you can find just below the sizing options. This provides detailed garment measurements to help you choose the best fit.

The product description will also include notes on the fit of the garment, such as whether it is fitted, true to size or oversized.

If you’re unsure or between sizes, feel free to contact our team at shop@olgadepolga.com.au — we’re always happy to help with personalised sizing advice.personalised sizing advice.

We accept returns on full-priced items within 30 days of receiving your order.

Full-priced items may be returned for store credit or exchange. We do not offer refunds for change of mind or sizing issues unless an item is deemed faulty.

Sale items are final sale and cannot be returned or exchanged unless faulty.

If you need to update your order — including your address, size or items — please contact us as soon as possible at shop@olgadepolga.com.au and we’ll do our best to assist.

As we aim to dispatch orders quickly, changes or cancellations cannot be guaranteed once your order has been processed.