SHIPPING & RETURNS

SHIPPING 

We offer free shipping on all orders over $100 with Australia Post, within Australia. For orders under $100, postage will be calculated at the checkout.

Standard Post: Please allow 3-6 days from dispatch. 

Express Post: Order before 3pm week days and we will dispatch same or the next available day. Allow 1-2 business days to receive your order (Depending on destination). The price will be calculated at the check out.

International: The price will be calculated at the checkout. Allow 10+ business days.

We endeavour to dispatch orders on the day they are received (Monday-Friday), where possible. If you need your order in a hurry please email us at orders@olgadepolga.com.au. During sales and busy periods there may be dispatch delays.

We do not accept responsibility for lost, damaged or late deliveries.

CREDIT NOTES

Made a tumble with your order? No worries.

We offer credit notes on all orders only if they are disputed via email (shop@olgadepolga.com.au) within 3 days of receiving your order. We offer 14 days to return your order from the day of receiving your order in the mail. Please note that items must be returned to us within these 14 days. 

If you change your mind, we offer a credit note. Once we receive your garment in the post, we will issue you a credit note which you then may use on the fresh garment of your dreams. We do not hold items for exchanges. 

It is your responsibility to return the product, in perfect condition, to us. It is also your responsibility to pay for shipping, both when you post the garment back to us, and when you order your new garment with your store credit. We do not offer free shipping on exchanges.

We recommend you use tracking on postal returns. Items must be in the original condition, unworn, unused and not washed, for us to be able to accept them. If the garment is not in ‘original condition’ we will be unable to accept the garment or offer credit.

Email at us shop@olgadepolga.com.au to notify of us that you will be returning the garment. 

Return address 212 Chapel Street, Prahran VIC 3181

FAULTY

On the rare occasion that your item is faulty please email shop@olgadepolga.com.au describing the fault (with a picture if possible) and when and where it was purchased. We will advise what to do next. 

We do our very best to ensure the product image colour matches each specific product. The product image on our website is a reference for each product, however we note that there are variances between colour settings on individual computers and devices. Exchanges in colour will be treated as a change of mind and therefore can only be accepted as an exchange or for a credit note. 

If you purchased an item from one of our stockists, it is the between the stockist and yourself to come to an agreement on any faulty items. 

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